Delivery & Returns

UK delivery

We currently deliver to UK addresses only. Shipping is included for one to four pairs. At five or more total pairs across any designs, one £5 shipping charge applies.

Every order is made to order in our Cornwall workshop. We do not state a fixed dispatch time because production and delivery can vary. If you need cufflinks for a particular event, contact us before ordering and we will tell you whether the date is realistic.

Royal Mail delays can happen after a parcel leaves us. If tracking shows a delay or the parcel appears lost, contact us with your order number. We will handle the Royal Mail enquiry or claim and then arrange the appropriate replacement or refund.

Personalised returns

Personalised, made-to-order goods are exempt from the usual Consumer Contracts Regulations right to cancel for a change of mind. This means cufflinks made with your image, logo, wording or design cannot be returned simply because you no longer want them.

If your cufflinks are faulty, damaged or not what you ordered, tell us within 14 days of delivery and include clear photo evidence. We will review the problem and, where the item is faulty, damaged or wrong, remake it or provide a refund. Contact us before sending anything back so we can give you the correct return instructions.